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Important Update: How to Resolve Access Issues on

By Uncategorized

Dear IWS User,

We hope this email finds you well. Following recent security enhancements to our website, a few users have reported difficulties accessing some pages of the website. These issues are typically due to outdated cookies stored in your browser.

If you encounter any access issues, clearing your browser’s cookies should resolve them. Below, we’ve provided straightforward instructions for Google Chrome, Mozilla Firefox, and Safari users—covering our community’s most commonly used browsers.

For Google Chrome Users:

1. Open Google Chrome.

2. Click on the three dots in the upper right corner to open the menu.

3. Select “Settings”.

4. On the left, click “Privacy and security”.

5. Choose “Clear browsing data”.

6. Select the “Advanced” tab, check “Cookies and other site data”, then select “All time” from the “Time range” dropdown.

7. Click “Clear data”.

For Mozilla Firefox Users:

1. Open Mozilla Firefox.

2. Click on the three horizontal lines in the upper right to open the menu.

3. Select “Settings”.

4. Choose “Privacy & Security” on the left.

5. Under “Cookies and Site Data”, click “Manage Website Data”.

6. Find, select it, then click “Remove Selected”.

7. Hit “Save Changes”.

For Safari Users:

1. Open Safari.

2. Click on Safari in the menu bar, then select “Preferences”.

3. Go to the “Privacy” tab.

4. Click “Manage Website Data”.

5. Type in the search bar, select it, then click “Remove”.

6. Click “Done”.

Please note these steps are only necessary if you’re experiencing issues accessing the website. We recommend restarting your browser after clearing the cookies to ensure everything is updated correctly.

We sincerely apologize for any inconvenience this may have caused. Your seamless experience on our platform is our top priority. Should you require further assistance or have any questions, please don’t hesitate to contact our support team at

Thank you for your patience and understanding. We value your continued support and are here to ensure your experience on is nothing short of excellent.

Warmest regards,

The IWS Board